Blue Coat SG9000 Appliance BlueTouch Support
BlueTouch Service Options are a comprehensive set of service plans designed to meet your needs. All service options include the following:
- Unlimited 24x7 telephone support
- Access to WebPower
- Unlimited access to major, minor and maintenance releases of Blue Coat operating system software
- Hardware replacement options including:
- Return to Factory (RTF) o Same Day Ship (SDS)
- Guaranteed Next Business Day Arrival (NBD)*
- Guaranteed 4 Hour Arrival (9x5x4hrs or 24x7x4hrs)*
*Optional onsite technician to install the replacement hardware at your location (available on selected packages)
Click here to learn more about the new BlueTouch Service Options!
Blue Coat Products
Blue Coat SG9000-20 MACH5 Edition End Customer Support
Blue Coat SG9000-20, MACH5 Edition, End Customer Support, 24x7 L1-3 Software Only, 1 Year
#SL131Y-SG9000-20-M5
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Blue Coat SG9000-20, MACH5 Edition, End Customer Support, 24x7 L1-3 Software Only, 3 Year
#SL133Y-SG9000-20-M5
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Blue Coat SG9000-20, MACH5 Edition, End Customer Support, 24x7 L1-3 Software Only, 5 Year
#SL135Y-SG9000-20-M5
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Blue Coat SG9000-20 MACH5 Edition Return To Factory Hardware Support
Blue Coat SG9000-20, MACH5 Edition, Return To Factory Hardware Support, 1 Year
#HRTFS1Y-SG9000-20-M5
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Blue Coat SG9000-20, MACH5 Edition, Return To Factory Hardware Support, 3 Year
#HRTFS3Y-SG9000-20-M5
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Blue Coat SG9000-20, MACH5 Edition, Return To Factory Hardware Support, 5 Year
#HRTFS5Y-SG9000-20-M5
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Blue Coat SG9000-20, MACH5 Edition, Next Business Day Delivery Hardware Support, 1 Year
#HNBDS1Y-SG9000-20-M5
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Blue Coat SG9000-20, MACH5 Edition, Next Business Day Delivery Hardware Support, 3 Year
#HNBDS3Y-SG9000-20-M5
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Blue Coat SG9000-20, MACH5 Edition, Next Business Day Delivery Hardware Support, 5 Year
#HNBDS5Y-SG9000-20-M5
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Blue Coat SG9000-20 MACH5 Edition Return To Factory Hardware Support w/tech
Blue Coat SG9000-20, MACH5 Edition, Next Business Day Delivery Hardware Support w/tech, 1 Year
#HNBDTS1Y-SG9000-20-M5
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Blue Coat SG9000-20, MACH5 Edition, Next Business Day Delivery Hardware Support w/tech, 3 Year
#HNBDTS3Y-SG9000-20-M5
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Blue Coat SG9000-20, MACH5 Edition, Next Business Day Delivery Hardware Support w/tech, 5 Year
#HNBDTS5Y-SG9000-20-M5
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Blue Coat SG9000-20 MACH5 Edition Return To Factory Hardware Support
Blue Coat SG9000-20, MACH5 Edition, Same Day Shipment Hardware Support, 1 Year
#HSDSS1Y-SG9000-20-M5
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Blue Coat SG9000-20, MACH5 Edition, Same Day Shipment Hardware Support, 3 Year
#HSDSS3Y-SG9000-20-M5
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Blue Coat SG9000-20, MACH5 Edition, Same Day Shipment Hardware Support, 5 Year
#HSDSS5Y-SG9000-20-M5
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Blue Coat SG9000-20 MACH5 Edition 9x5x4 Hardware Support
Blue Coat SG9000-20, MACH5 Edition, 9x5x4 Hardware Support, 1 Year
#H954S1Y-SG9000-20-M5
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Blue Coat SG9000-20, MACH5 Edition, 9x5x4 Hardware Support, 3 Year
#H954S3Y-SG9000-20-M5
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Blue Coat SG9000-20, MACH5 Edition, 9x5x4 Hardware Support, 5 Year
#H954S5Y-SG9000-20-M5
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Blue Coat SG9000-20 MACH5 Edition 9x5x4 Hardware Support w/tech
Blue Coat SG9000-20, MACH5 Edition, 9x5x4 Hardware Support w/tech, 1 Year
#H954TS1Y-SG9000-20-M5
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Blue Coat SG9000-20, MACH5 Edition, 9x5x4 Hardware Support w/tech, 3 Year
#H954TS3Y-SG9000-20-M5
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Blue Coat SG9000-20, MACH5 Edition, 9x5x4 Hardware Support w/tech, 5 Year
#H954TS5Y-SG9000-20-M5
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Blue Coat SG9000-20 MACH5 Edition 24x7x4 Hardware Support
Blue Coat SG9000-20, MACH5 Edition, 24x7x4 Hardware Support, 1 Year
#H244S1Y-SG9000-20-M5
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Blue Coat SG9000-20, MACH5 Edition, 24x7x4 Hardware Support, 3 Year
#H244S3Y-SG9000-20-M5
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Blue Coat SG9000-20, MACH5 Edition, 24x7x4 Hardware Support, 5 Year
#H244S5Y-SG9000-20-M5
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Blue Coat SG600-20 MACH5 Edition 24x7x4 Hardware Support w/tech
Blue Coat SG600-20, MACH5 Edition, 24x7x4 Hardware Support w/tech, 1 Year
#H244TS1Y-SG600-20-M5
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Blue Coat SG600-20, MACH5 Edition, 24x7x4 Hardware Support w/tech, 3 Year
#H244TS3Y-SG600-20-M5
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Blue Coat SG600-20, MACH5 Edition, 24x7x4 Hardware Support w/tech, 5 Year
#H244TS5Y-SG600-20-M5
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Blue Coat SG9000-30 MACH5 Edition End Customer Support
Blue Coat SG9000-30, MACH5 Edition, End Customer Support, 24x7 L1-3 Software Only, 1 Year
#SL131Y-SG9000-30-M5
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Blue Coat SG9000-30, MACH5 Edition, End Customer Support, 24x7 L1-3 Software Only, 3 Year
#SL133Y-SG9000-30-M5
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Blue Coat SG9000-30, MACH5 Edition, End Customer Support, 24x7 L1-3 Software Only, 5 Year
#SL135Y-SG9000-30-M5
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Blue Coat SG9000-30 MACH5 Edition Return To Factory Hardware Support
Blue Coat SG9000-30, MACH5 Edition, Return To Factory Hardware Support, 1 Year
#HRTFS1Y-SG9000-30-M5
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Blue Coat SG9000-30, MACH5 Edition, Return To Factory Hardware Support, 3 Year
#HRTFS3Y-SG9000-30-M5
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Blue Coat SG9000-30, MACH5 Edition, Return To Factory Hardware Support, 5 Year
#HRTFS5Y-SG9000-30-M5
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Blue Coat SG9000-30, MACH5 Edition, Next Business Day Delivery Hardware Support, 1 Year
#HNBDS1Y-SG9000-30-M5
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Blue Coat SG9000-30, MACH5 Edition, Next Business Day Delivery Hardware Support, 3 Year
#HNBDS3Y-SG9000-30-M5
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Blue Coat SG9000-30, MACH5 Edition, Next Business Day Delivery Hardware Support, 5 Year
#HNBDS5Y-SG9000-30-M5
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Blue Coat SG9000-30 MACH5 Edition Return To Factory Hardware Support w/tech
Blue Coat SG9000-30, MACH5 Edition, Next Business Day Delivery Hardware Support w/tech, 1 Year
#HNBDTS1Y-SG9000-30-M5
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Blue Coat SG9000-30, MACH5 Edition, Next Business Day Delivery Hardware Support w/tech, 3 Year
#HNBDTS3Y-SG9000-30-M5
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Blue Coat SG9000-30, MACH5 Edition, Next Business Day Delivery Hardware Support w/tech, 5 Year
#HNBDTS5Y-SG9000-30-M5
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Blue Coat SG9000-30 MACH5 Edition Return To Factory Hardware Support
Blue Coat SG9000-30, MACH5 Edition, Same Day Shipment Hardware Support, 1 Year
#HSDSS1Y-SG9000-30-M5
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Blue Coat SG9000-30, MACH5 Edition, Same Day Shipment Hardware Support, 3 Year
#HSDSS3Y-SG9000-30-M5
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Blue Coat SG9000-30, MACH5 Edition, Same Day Shipment Hardware Support, 5 Year
#HSDSS5Y-SG9000-30-M5
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Blue Coat SG9000-30 MACH5 Edition 24x7x4 Hardware Support
Blue Coat SG9000-30, MACH5 Edition, 24x7x4 Hardware Support, 1 Year
#H244S1Y-SG9000-30-M5
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Blue Coat SG9000-30, MACH5 Edition, 24x7x4 Hardware Support, 3 Year
#H244S3Y-SG9000-30-M5
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Blue Coat SG9000-30, MACH5 Edition, 24x7x4 Hardware Support, 5 Year
#H244S5Y-SG9000-30-M5
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Blue Coat SG9000-30 MACH5 Edition 24x7x4 Hardware Support w/tech
Blue Coat SG9000-30, MACH5 Edition, 24x7x4 Hardware Support w/tech, 1 Year
#H244TS1Y-SG9000-30-M5
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Blue Coat SG9000-30, MACH5 Edition, 24x7x4 Hardware Support w/tech, 3 Year
#H244TS3Y-SG9000-30-M5
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Blue Coat SG9000-30, MACH5 Edition, 24x7x4 Hardware Support w/tech, 5 Year
#H244TS5Y-SG9000-30-M5
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Blue Coat SG9000-40 MACH5 Edition End Customer Support
Blue Coat SG9000-40, MACH5 Edition, End Customer Support, 24x7 L1-3 Software Only, 1 Year
#SL131Y-SG9000-40-M5
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Blue Coat SG9000-40, MACH5 Edition, End Customer Support, 24x7 L1-3 Software Only, 3 Year
#SL133Y-SG9000-40-M5
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Blue Coat SG9000-40, MACH5 Edition, End Customer Support, 24x7 L1-3 Software Only, 5 Year
#SL135Y-SG9000-40-M5
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Blue Coat SG9000-40 MACH5 Edition Return To Factory Hardware Support
Blue Coat SG9000-40, MACH5 Edition, Return To Factory Hardware Support, 1 Year
#HRTFS1Y-SG9000-40-M5
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Blue Coat SG9000-40, MACH5 Edition, Return To Factory Hardware Support, 3 Year
#HRTFS3Y-SG9000-40-M5
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Blue Coat SG9000-40, MACH5 Edition, Return To Factory Hardware Support, 5 Year
#HRTFS5Y-SG9000-40-M5
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Blue Coat SG9000-40, MACH5 Edition, Next Business Day Delivery Hardware Support, 1 Year
#HNBDS1Y-SG9000-40-M5
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Blue Coat SG9000-40, MACH5 Edition, Next Business Day Delivery Hardware Support, 3 Year
#HNBDS3Y-SG9000-40-M5
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Blue Coat SG9000-40, MACH5 Edition, Next Business Day Delivery Hardware Support, 5 Year
#HNBDS5Y-SG9000-40-M5
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Blue Coat SG9000-40 MACH5 Edition Return To Factory Hardware Support w/tech
Blue Coat SG9000-40, MACH5 Edition, Next Business Day Delivery Hardware Support w/tech, 1 Year
#HNBDTS1Y-SG9000-40-M5
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Blue Coat SG9000-40, MACH5 Edition, Next Business Day Delivery Hardware Support w/tech, 3 Year
#HNBDTS3Y-SG9000-40-M5
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Blue Coat SG9000-40, MACH5 Edition, Next Business Day Delivery Hardware Support w/tech, 5 Year
#HNBDTS5Y-SG9000-40-M5
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Blue Coat SG9000-40 MACH5 Edition Return To Factory Hardware Support
Blue Coat SG9000-40, MACH5 Edition, Same Day Shipment Hardware Support, 1 Year
#HSDSS1Y-SG9000-40-M5
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Blue Coat SG9000-40, MACH5 Edition, Same Day Shipment Hardware Support, 3 Year
#HSDSS3Y-SG9000-40-M5
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Blue Coat SG9000-40, MACH5 Edition, Same Day Shipment Hardware Support, 5 Year
#HSDSS5Y-SG9000-40-M5
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Blue Coat SG9000-40 MACH5 Edition 24x7x4 Hardware Support
Blue Coat SG9000-40, MACH5 Edition, 24x7x4 Hardware Support, 1 Year
#H244S1Y-SG9000-40-M5
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Blue Coat SG9000-40, MACH5 Edition, 24x7x4 Hardware Support, 3 Year
#H244S3Y-SG9000-40-M5
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Blue Coat SG9000-40, MACH5 Edition, 24x7x4 Hardware Support, 5 Year
#H244S5Y-SG9000-40-M5
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Blue Coat SG9000-40 MACH5 Edition 24x7x4 Hardware Support w/tech
Blue Coat SG9000-40, MACH5 Edition, 24x7x4 Hardware Support w/tech, 1 Year
#H244TS1Y-SG9000-40-M5
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Blue Coat SG9000-40, MACH5 Edition, 24x7x4 Hardware Support w/tech, 3 Year
#H244TS3Y-SG9000-40-M5
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Blue Coat SG9000-40, MACH5 Edition, 24x7x4 Hardware Support w/tech, 5 Year
#H244TS5Y-SG9000-40-M5
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