Blue Coat BlueTouch Support
BlueTouch Service Options are a comprehensive set of service plans designed to meet your needs. All service options include the following:
- Unlimited 24x7 telephone support
- Access to WebPower
- Unlimited access to major, minor and maintenance releases of Blue Coat operating system software
- Hardware replacement options including:
- Return to Factory (RTF) o Same Day Ship (SDS)
- Guaranteed Next Business Day Arrival (NBD)*
- Guaranteed 4 Hour Arrival (9x5x4hrs or 24x7x4hrs)*
*Optional onsite technician to install the replacement hardware at your location (available on selected packages)
| Description of Service | Warranty | Service Option Packages | ||||||
| 90 Day SW & HW Warranty | 1 Year Hardware Warranty | Standard | Standard Plus | Advanced | Premium | Premium Plus | ||
| Technical Support | Online Web Support | |||||||
| 24x7 Phone Support | ||||||||
| Software Updates | Minor & Maintenance OS Software Updates | |||||||
| Major OS Software Releases | ||||||||
| Hardware | 4 hour arrival, 7 days a week | |||||||
| 4 hour arrival during regular business hours | ||||||||
| Next business day arrival | ||||||||
| Same day shipment | ||||||||
| Warranty replacement | ||||||||
| 10 day return to factory for replacement | ||||||||
| Tech | Onsite Technician Blue Coat technician installs replacement hardware |
Optional | Optional | Optional | ||||
Read the BlueTouch Service Option Data Sheets for more details about each of our service options.
Download the Blue Coat Standard Service Datasheet (PDF).
Download the Blue Coat Standard Plus Service Datasheet (PDF).
Download the Blue Coat Advanced Service Datasheet (PDF).
Download the Blue Coat Premium Service Datasheet (PDF).
Download the Blue Coat Premium Plus Service Datasheet (PDF).
Note: BlueTouch Service Options are only available for products placed on the market after July, 2006. Products placed on the market prior to July 2006 will continue to use Gold and Platinum service plans. For information about the Gold and Platinum service plans please read the following data sheets:
Download the Blue Coat Gold Service Datasheet (PDF).
Download the Blue Coat Platinum Service Datasheet (PDF).
BlueTouch Service Options Eligible Products:
| Eligible Products | Non-Eligible Products(Legacy) |
|---|---|
|
(these products are end-of-life on 11/09)
|