Blue Coat Director 510 Appliance Support
Provide Centralized Configuration and Policy Management
BlueTouch Service Options are a comprehensive set of service plans designed to meet your needs. All service options include the following:
- Unlimited 24x7 telephone support
- Access to WebPower
- Unlimited access to major, minor and maintenance releases of Blue Coat operating system software
- Hardware replacement options including:
- Return to Factory (RTF) o Same Day Ship (SDS)
- Guaranteed Next Business Day Arrival (NBD)*
- Guaranteed 4 Hour Arrival (9x5x4hrs or 24x7x4hrs)*
*Optional onsite technician to install the replacement hardware at your location (available on selected packages)
Click here to learn more about the new BlueTouch Service Options!
Blue Coat Products
24X7X4, Standard Support, Hardware Only
24X7X4, Standard Support, Hardware w/tech
9X5X4, Standard Support, Hardware Only
9X5X4, Standard Support, Hardware w/tech
Next Business Day, Standard Support, Hardware Only
Next Business Day, Standard Support, Hardware Only, 1 YR, DIR-510
#HNBDS1Y-DIR-510
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Next Business Day, Standard Support, Hardware Only, 3 YR, DIR-510
#HNBDS3Y-DIR-510
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Next Business Day, Standard Support, Hardware Only, 5 YR, DIR-510
#HNBDS5Y-DIR-510
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Next Business Day, Standard Support, hardware w/tech
Next Business Day, Standard Support, hardware w/tech, 1 YR, DIR-510
#HNBDTS1Y-DIR-510
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Get a Quote!
Next Business Day, Standard Support, hardware w/tech, 3 YR, DIR-510
#HNBDTS3Y-DIR-510
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Get a Quote!
Next Business Day, Standard Support, hardware w/tech, 5 YR, DIR-510
#HNBDTS5Y-DIR-510
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Return to Factory, Standard Support,Hardware Only
Return to Factory, Standard Support,Hardware Only, 1 YR, DIR-510
#HRTFS1Y-DIR-510
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Return to Factory, Standard Support,Hardware Only, 3 YR, DIR-510
#HRTFS3Y-DIR-510
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Get a Quote!
Return to Factory, Standard Support, Hardware Only, 5 YR, DIR-510
#HRTFS5Y-DIR-510
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Same Day Ship, Standard Support, Hardware Only
Same Day Ship, Standard Support, Hardware Only, 1 YR, DIR-510
#HSDSS1Y-DIR-510
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Same Day Ship, Standard Support, Hardware Only, 3 YR, DIR-510
#HSDSS3Y-DIR-510
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Get a Quote!
Same Day Ship, Standard Support, Hardware Only, 5 YR, DIR-510
#HSDSS5Y-DIR-510
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Get a Quote!
Standard Support,24X7 L1-L3 Software Only