Blue Coat PacketShaper 3500 Support
Visibility and Optimization for Networked Applications

BlueTouch Support Service Options are a comprehensive set of service packages designed to meet your needs. All service options include the following:

• Unlimited 24x7 telephone support
• Access to BlueTouch Online
• Unlimited access to major, minor and maintenance releases of Blue Coat operating system software, as well as for covered "software only" products
• Depending on the selected option, the following hardware replacement services* are available:
  • Return to Factory (RTF)
  • Same Day Shipment (SDS)
  • Guaranteed Next Business Day Arrival (NBD)*
  • Guaranteed 4 Hour Arrival (9x5x4hrs or 24x7x4hrs)**

  * Details on Blue Coat's hardware replacement options are available here.
  ** Optional onsite technician to install the replacement hardware at your location (available on selected packages)

Please Note: Next Business Day Delivery Hardware Support and 24x7x4 hardware Support are also available for purchase with an Onsite Blue Coat Technician - if you would like to purchase this option please request a quote.