Blue Coat Intelligence Center Support
Provide Centralized Configuration and Policy Management
BlueTouch Service Options are a comprehensive set of service plans designed to meet your needs. All service options include the following:
- Unlimited 24x7 telephone support
- Access to WebPower
- Unlimited access to major, minor and maintenance releases of Blue Coat operating system software
- Hardware replacement options including:
- Return to Factory (RTF) o Same Day Ship (SDS)
- Guaranteed Next Business Day Arrival (NBD)*
- Guaranteed 4 Hour Arrival (9x5x4hrs or 24x7x4hrs)*
*Optional onsite technician to install the replacement hardware at your location (available on selected packages)
Click here to learn more about the new BlueTouch Service Options!
Blue Coat Products
Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork for 1 device
Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork for 1 device, 1YR
#SL131Y-IC-RPTFW-1
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Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork for 1 device, 3YR
#SL133Y-IC-RPTFW-1
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Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork for 1 device, 5YR
#SL135Y-IC-RPTFW-1
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Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork upgrade additional 5 devices
Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork upgrade additional 5 devices, 1YR
#SL131Y-IC-RPTFWU-5
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Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork upgrade additional 5 devices, 3YR
#SL133Y-IC-RPTFWU-5
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Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork upgrade additional 5 devices, 5YR
#SL135Y-IC-RPTFWU-5
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Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork upgrade additional 20 devices
Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork upgrade additional 20 devices, 1YR
#SL131Y-IC-RPTFWU-20
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Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork upgrade additional 20 devices, 3YR
#SL133Y-IC-RPTFWU-20
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Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork upgrade additional 20 devices, 5YR
#SL135Y-IC-RPTFWU-20
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Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork upgrade additional 100 devices
Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork upgrade additional 100 devices, 1YR
#SL131Y-IC-RPTFWU-100
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Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork upgrade additional 100 devices, 3YR
#SL133Y-IC-RPTFWU-100
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Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork upgrade additional 100 devices, 5YR
#SL135Y-IC-RPTFWU-100
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Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork upgrade additional 500 devices
Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork upgrade additional 500 devices, 1YR
#SL131Y-IC-RPTFWU-500
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Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork upgrade additional 500 devices, 3YR
#SL133Y-IC-RPTFWU-500
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Support, 24x7 L1-L3 Software Only, IntelligenceCenter FrameWork upgrade additional 500 devices, 5YR
#SL135Y-IC-RPTFWU-500
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Direct Support, 24x7 L1-3 Software Only, IntelligenceCenter FrameWork upgrade additional DataCollector
Direct Support, 24x7 L1-3 Software Only, IntelligenceCenter FrameWork upgrade additional DataCollector, 1 YR
#SL131Y-IC-RPTFWU-DC
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Direct Support, 24x7 L1-3 Software Only, IntelligenceCenter FrameWork upgrade additional DataCollector, 3 YR
#SL133Y-IC-RPTFWU-DC
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Direct Support, 24x7 L1-3 Software Only, IntelligenceCenter FrameWork upgrade additional DataCollector, 5 YR
#SL135Y-IC-RPTFWU-DC
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Get a Quote!